Join Our Team: As an Executive (Client Experience)
As an Executive in Client Experience at SK IT Centre, you will focus on enhancing our clientsโ journey with us. You will work closely with clients to understand their needs, resolve issues, and ensure they have a positive experience. If you excel in customer service, have a proactive attitude, and can think on your feet, we would love to have you on board.
Job Description
Learn About The Position Deeply!
- ๐๐จ๐ฌ๐ข๐ญ๐ข๐จ๐ง: Executive (Client Experience)
- ๐๐จ๐ ๐๐๐ญ๐ฎ๐ซ๐: Full-time (๐๐ข๐ ๐ก๐ญ S๐ก๐ข๐๐ญ 7:30๐ฉ๐ฆ- 4:30๐๐ฆ)
- ๐๐จ๐ฆ๐ฉ๐๐ง๐ฒ ๐๐๐ฆ๐: SK IT Centre
- ๐๐จ๐ ๐๐จ๐๐๐ญ๐ข๐จ๐ง: Sector 10 Uttara, Dhaka
- ๐๐๐ฎ๐๐๐ญ๐ข๐จ๐ง๐๐ฅ ๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
- O level/A Level, IELTS score minimum band 7+.
- Minimum ๐๐๐๐ก๐๐ฅ๐จ๐ซโ๐ฌ ๐๐๐ ๐ซ๐๐ from a reputed Public/Private University.
- Candidates with a background in English medium/version will be given preferences.
- ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
- 2 years of working experience in the client and vendor management section of the Property Preservation Industry are encouraged to apply.
- ๐ ๐ซ๐๐ฌ๐กers ๐๐ซ๐จ๐ฆ ๐๐ง๐ ๐ฅ๐ข๐ฌ๐ก ๐๐๐๐ข๐ฎ๐ฆ are ๐ก๐ข๐ ๐ก๐ฅ๐ฒ ๐๐ง๐๐จ๐ฎ๐ซ๐๐ ๐๐ ๐ญ๐จ ๐๐ฉ๐ฉ๐ฅ๐ฒ.
๐๐จ๐ Responsibilities:
- As the main point of contact for our USA clients, you need to ensure that their needs are met, and their inquiries are addressed promptly.
- Maintaining communication regarding work progress.
- Contact clients on a regular basis for work orders, work updates, submission extensions, etc.
- Contact vendors on a regular basis for updates, negotiations, assurance of quality work, on-time work submission, etc.
- Coordinate with various departments to ensure the smooth and timely delivery of services to USA clients.
- Good intention for expansion always need!
๐๐ค๐ข๐ฅ๐ฅ๐ฌ ๐๐๐ช๐ฎ๐ข๐ซ๐๐:
- ๐๐ฑ๐๐๐ฅ๐ฅ๐๐ง๐ญ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ ๐ข๐ง American ๐๐ง๐ ๐ฅ๐ข๐ฌ๐ก ๐๐ซ๐ ๐ ๐ฆ๐ฎ๐ฌ๐ญ, speaking, listening, writing, and reading.
- Proficient and possess strong computer skills.
- Prior experience in email handling, customer support, or a similar role is preferred.
- Strong negotiation, problem-solving, and decision-making capabilities.
- Itโs important to understand USA business practices and cultural sensitivities.
- Availability to work flexible hours to accommodate USA time zones & holidays.
- An adequate typing speed.
๐๐๐ฅ๐๐ซ๐ฒ ๐๐ง๐ ๐๐ญ๐ก๐๐ซ ๐๐๐ง๐๐๐ข๐ญ๐ฌ:
- Salary: Negotiable
- Salary will be reviewed after the successful completion of the ๐ฉ๐ซ๐จ๐๐๐ญ๐ข๐จ๐ง ๐ฉ๐๐ซ๐ข๐จ๐.
- Two festival bonuses and a monthly performance bonus.
If you think the above criteria meet with your application please submit us a copy of your resume along with a photograph!